DocuSign Case Study: how we reduced 90% of signing time

When we decided to implement the DocuSign Agreement Cloud at Costa Law, we had a clear objective: eliminate the signature bottleneck that was delaying contract closings and frustrating our clients.

The traditional process was painful: print contracts, collect physical signatures, scan, archive. On average, it took 5-7 days to close a simple contract. With clients in different cities, the process easily stretched to 2 weeks.

The implementation of DocuSign Agreement Cloud changed everything. Today, our average signing time is less than 12 hours. Contracts that used to take weeks are now closed the same day. The 90% reduction in time is not an exaggeration — it is the reality we measure daily.

But the benefits go beyond speed. The client experience improved drastically, our contract completion rate increased from 73% to 96%, and we completely eliminated costs with paper, printing, and courier services. The ROI was positive in less than three months.